FAQs

Q1: How often should I have my carpets professionally cleaned?

Professional carpet cleaning is recommended every 12 to 18 months. However, factors like foot traffic and environmental conditions can influence the frequency.

Q2: Can I schedule an appointment online with Nova Carpet Cleaning Rockdale?

Yes, you can conveniently schedule an appointment through Nova’s website. Simply provide your details, and their team will get in touch with you.

Q3: Are Nova’s cleaning solutions safe for pets and children?

Absolutely, Nova uses eco-friendly and safe cleaning solutions that are non-toxic and safe for both pets and children.

Q4: How long does it take for carpets to dry after cleaning?

Drying time depends on factors like humidity and ventilation. On average, carpets can take 6 to 12 hours to dry completely.

Q5: Can I walk on the carpets immediately after cleaning?

It’s recommended to wait until the carpets are completely dry before walking on them to ensure the best results.

Q6: Does Nova Carpet Cleaning Rockdale offer emergency stain removal services?

Yes, Nova offers emergency stain removal services to address unexpected spills and accidents.

Q7: What cleaning techniques does Nova use?

Nova offers various cleaning techniques, including steam cleaning, hot water extraction, and specialized stain removal methods.

Q8: Are Nova’s services available for commercial spaces?

Yes, Nova provides carpet cleaning services for both residential and commercial spaces.

Q9: How can I leave a review for Nova Carpet Cleaning Rockdale?

You can share your review on Nova’s website or on popular review platforms to help others make informed decisions.

Q10: Are the cleaning solutions used by Nova environmentally friendly?

Yes, Nova is committed to using eco-friendly and safe cleaning solutions that are gentle on the environment.

Q11: Can I get a quote for services before booking?

Yes, you can request a quote from Nova Carpet Cleaning Rockdale to get an estimate of the cost of services.

Q12: Does Nova offer services beyond carpet cleaning?

Yes, Nova provides a range of services, including stain removal, odor treatment, and more. Check their website for a full list of offerings.

Q13: How can I contact Nova Carpet Cleaning Rockdale for inquiries?

You can contact Nova’s customer service through their website or by phone to get answers to your inquiries.

Q14: Is there a satisfaction guarantee with Nova’s services?

Yes, Nova Carpet Cleaning Rockdale is dedicated to customer satisfaction and strives to exceed your expectations.

Q15: How experienced is Nova’s team in carpet cleaning?

Nova’s team consists of experienced professionals with in-depth knowledge of various carpet cleaning techniques.

Q16: Can I get a customized cleaning plan for my specific needs?

Absolutely, Nova can tailor their cleaning services to address your specific carpet care needs and preferences.

Q17: Is Nova Carpet Cleaning Rockdale insured and licensed?

Yes, Nova is a reputable company that is insured and licensed, ensuring that you receive reliable and professional services.

Q18: Can I request additional treatments along with carpet cleaning?

Yes, Nova offers additional treatments like stain protection, odor removal, and more to enhance the results of their services.

Q19: Are Nova’s cleaning methods safe for delicate carpets?

Yes, Nova’s professionals are trained to use appropriate methods for different carpet types, ensuring safe and effective cleaning.

Q20: How does Nova handle tough stains like wine or pet accidents?

Nova has specialized stain removal techniques that effectively tackle tough stains like wine and pet accidents.

Q21: Can I book recurring carpet cleaning appointments with Nova?

Yes, you can schedule recurring appointments with Nova to ensure that your carpets receive regular maintenance.

Q22: Is Nova Carpet Cleaning Rockdale locally owned and operated?

Yes, Nova is a locally owned and operated carpet cleaning business with a commitment to serving the community.

Q23: How can I prepare my home before a carpet cleaning appointment?

Clear the area of furniture and objects to ensure the carpets are accessible for cleaning.

Q24: Can I trust Nova’s professionals to handle delicate fabrics?

Absolutely, Nova’s professionals are trained to handle various carpet fabrics and materials with care.

Q25: Can I get a free consultation from Nova before booking services?

Yes, Nova offers free consultations to assess your carpet cleaning needs and provide recommendations for services.